If, within four days of the date of purchase, examination by an avian veterinarian indicates that your bird has any serious or life threatening problems, you are guaranteed a full refund, or, if available, a replacement bird.

If, within one year of the date of purchase, examination by an avian veterinarian indicates that your bird has developed serious problems, or died, because of a hereditary defect, you are guaranteed a full refund, or, if available, a replacement bird.